[ Precautions ]

If you contact us, you agree to the following.

• The cost of communication will be the responsibility of the customer.
• High volume of inquiries may delay some reply times.
• We will answer based on our information provided and product knowledge, but we may not be able to provide a complete solution, depending on your machine and other factors.
• In certain circumstances, and if we determine that it is unavoidable, we may refuse assistance, end chat or disconnect the customer from the chat line.
  • Inquiries about content unrelated to our products and services; outside our business scope
  • When it is difficult to respond due to insufficient information about customers and inquiry content
  • Inquiries other than technical assistance
  • If there is no response from customer within a certain period of time after we send response message
  • When the response time for one inquiry has passed 45 minutes
  • When there is slander or harassment of our employees
  • When the same content is duplicated from the same customer
• Depending on the content of the inquiry, the chat contact may not be able to solve the problem.
  In this case, we will provide customer support in a way that we define, such as by mail or by phone.
• It is prohibited to reproduce the chat contents between you and us outside SNS etc. without our permission.