with LINE appSUPPORT
Email us for technical assistance
How to register
Tap the "Add friend" button above from your mobile device with the LINE app installed.
Tap "Add" button to save NTK Technical Support to your friends list.
Register with QR code
Scan using LINE QR code reader
Launch the LINE app and tap "Home"
Tap "Add friends" icon at the top right of the screen.
Tap "QR code" icon and scan the QR code on the left.
Tap "Add" to add "NTKテクニカルサポート" to your friends list.。
Register from ID search
Enter ID "@ntktech" to search for a NTK friend
*Please be sure to include @ to search
Launch the LINE app and tap "Home" icon.
Tap the "Add friends" icon on the top right of screen.
Tap "Search" icon and enter the account ID"@ntktech" in the input field.
Tap "Add" button to save "NTKテクニカルサポート" to your friends list.
How to use
Technical assistance from "Talk"
Technical inquiry can be easily sent from "Talk"
Tap "Talk" button to start conversation.
Type your "Company name" and "Your name" and tap "Send".
Type the inquiry message and send it. NTK engineers will assist you.
[ Chat activity ]
- Reply times :
- NTK Business days from 9: 00-12: 00 and 13: 30-17: 00
- Inquiry time :
- 24 hours a day, 365 days a year (Inquiries outside the business day will be dealt with sequentially within the next reply time of the NTK business day)
[ Precautions ]
If you contact us, you agree to the following.
- The cost of communication will be the responsibility of the customer.
- High volume of inquiries may delay some reply times.
- We will answer based on our information provided and product knowledge, but we may not be able to provide a complete solution, depending on your machine and other factors.
- In certain circumstances, and if we determine that it is unavoidable, we may refuse assistance, end chat or disconnect the customer from the chat line.
- Inquiries about content unrelated to our products and services; outside our business scope
- When it is difficult to respond due to insufficient information about customers and inquiry content
- Inquiries other than technical assistance
- If there is no response from customer within a certain period of time after we send response message
- When the response time for one inquiry has passed 45 minutes
- When there is slander or harassment of our employees
- When the same content is duplicated from the same customer
- Depending on the content of the inquiry, the chat contact may not be able to solve the problem.
In this case, we will provide customer support in a way that we define, such as by mail or by phone.
- It is prohibited to reproduce the chat contents between you and us outside SNS etc. without our permission.
If you do not have the LINE app, you can download it from the link below.